MBC Insurance has been in business for over 35 years at this point, originating from our Cork City centre we have expanded to include a second office in Listowel, Co. Kerry. Our primary objectives in terms of our interaction with customers has always been to make available the most suitable insurance products to our clients as well as ensuring that these same products operate effectively at the time of a claim.
We have large number of insurance providers from whom to choose from and, in these times of financial uncertainty, we only wish to deal with those who have a strong independent financial rating.
Our Company has evolved significantly over the years as we continue to resolve to identify ourselves as a brokerage providing a unique high level service offering to our customers.
The last number of years has seen significant change in our business, operationally I have stepped into the role as Managing Director with Mr. Denis Collins now operating from his new role as Chairman. I have a clear vision of how we plan to navigate and grow our business in the short and medium term.
In early 2017 we took the decision to open a new office location at 32 The Square, Listowel, Co. Kerry to facilitate our continued growth plans. This business has grown to be a key component of the MBC Insurance operation not only serving our customer base of Kerry & West Limerick but also our nationwide growing client base.
In late 2020 we took the decision to move from our long established Cork City centre location to a new strategically located and full refurbished office space at Building 5200 Avenue 5000, Cork Airport Business Park, Cork. We believe our future growth plans necessitated this move and that this will help sustain us into the future.
It is our hope that we will continue to expand our suite of insurance products in niche areas. Our staff are well trained and qualified professionals who are well informed in terms how, as a business, we are looking to progress.
We have and continue to invest heavily in technology within our business to improve our offering to our clients. It is our company stated goal to continue to be to the forefront of embracing and encompassing technology change in our business. In the last 12 months alone we have;
- Developed and MBC Insurance Customer Application (App) for Android & Apple Devices available in the Google & Apple Stores
- Automated our renewal and renewal reminder process.
- Designed a payment system for customers that can be accessed 24/7 , 365 days a year.
- Moved our computer systems to the Cloud which greatly assisted in navigating the challenges of home working following the on set of Covid-19.
Our Commercial Sales Team is led by Brian McMahon who continues to develop this area. We continue to place a large emphasis in designing unique and market leading , exclusive Insurance Programmes.
The last 12 / 18 months have seen significant change in the Irish Insurance market. The market for insurance in Ireland is now categorised by reduced underwriter capacity as a result of an increase in frequency and prevalence of claims & claims costs coupled with a number of insurers withdrawing in totality from the Irish Market due to either unstainable operating costs or the post Brexit Regulatory landscape prohibiting them from transacting business in the ROI. This has held to a challenging Commercial Insurance Environment , one that we continue to watch closely and respond accordingly in the best interests of our customers at all times.
MBC Insurance will always pride itself in having a designated handler for every client which ensures a personalised service and we will continue to harness this approach with our desire to grow our business in the right areas.
Being in business since 1982, we have a long standing client base and we continue to look to build on this. To these in particular, but also to our many new customers, can I take this opportunity to express the gratitude of our business for your continuing custom.
In conclusion, I suppose that it would be remiss of me not to issue an Invitation to all of our customers to refer their colleagues to us to see what we can do for them. I can give you a personal guarantee that they will not be disappointed.
Desmond G. Murphy CIP
MBC Insurance are members of the Brokers Federation of Ireland (BFI). The combined purchasing power of more than 35 mid-sized brokers means we can offer highly competitive insurance packages to our clients.