Customer Charter :
Our Customer Charter is a set of promises that outline what you can expect when you deal with us. Our aim is to make the handling of your insurance requirements, a clear efficient and transparent experience every time you engage with MBC Insurance.
Our promise to you:
Customer First we never lose sight of the importance of you the customer, we aim to respond to any queries where possible either by phone or email quickly & efficiently & where necessary we will keep you abreast of developments as they unfold beyond this.
Best Deal we are not a tied agent any to one insurer, we have access significant number of insurance providers and our aim is to secure the best deal possible for you the customer.
Understandable we understand that Insurance can be complicated and challenging to interpret and therefore at all time we respect the importance of educating you the customer. At every step you can expect a helpful and knowledgeable service from all our staff.
Open & Upfront our staff are here to help whilst also clearly explaining the reasons and costs associated with your requirements.
Early Engagement we understand that no one likes to be dealing with anything at the last minute, where possible we will conduct a comprehensive market review in advance of each renewal in a timely manner to benchmark any offering we propose.